Clicking the AUX during a call changes the call status to what?

When you click the AUX (Auxiliary) button during a call, the system updates the call status to "AUX Pending." This status indicates that the agent is currently unavailable to take new calls, but the existing call is not yet completed. It allows the agent to remain in a state where they can finalize the details of the current interaction or take a brief pause without being actively engaged in a call.

This functionality is essential for managing workflow effectively, as it allows agents to handle their responsibilities while also ensuring that the system accurately reflects their availability to take on new calls. The ability to switch to AUX Pending ensures a more organized process in call handling, allowing for better management of workload and customer service.