If a member does not receive their refund check within the specified time, what should they do?

When a member does not receive their refund check within the specified time, the most appropriate action is to contact customer service. This step is crucial because customer service representatives have the necessary tools and information to assist the member in tracking the status of the refund. They can provide insights into possible delays, verify if the check was sent, or determine if there are any issues that need to be resolved.

By reaching out to customer service, the member is taking proactive measures to clarify their situation rather than passively waiting or making assumptions. In contrast, waiting an additional week may result in further delays, assuming the check is lost does not initiate any corrective action, and requesting another refund without investigating the issue first may lead to unnecessary complications in accounting or record-keeping. Therefore, contacting customer service is the most responsible and effective approach to resolving the issue promptly.