In the VCC, how long does it take before the hold time changes to red?

In the Virtual Contact Center (VCC), the hold time typically changes to red after 30 seconds. This visual cue serves as a critical indicator for agents and supervisors alike, highlighting that a customer has been placed on hold for an extended period. The red color signals urgency and prompts agents to either check in with the customer or take appropriate action to address their needs, ensuring that they receive timely assistance. This standard timeframe is crucial for maintaining customer satisfaction and preventing frustration during hold times.