To update a member's eligibility, which tab should you select if the caller is authorized?

To update a member's eligibility when the caller is authorized, selecting the Member Demographics tab is the appropriate choice. This tab typically contains essential information regarding a member’s profile, including qualification details, personal data, and eligibility criteria.

When a caller is authorized, it's crucial to ensure that any changes to their status are made in a location that captures their personal and eligibility-related information accurately. The Member Demographics tab serves as a central repository for this data, facilitating updates or modifications with respect to their eligibility requirements.

Other tabs like Plan Overview, Eligibility Status, and Contact Information may contain relevant data but are not specifically designed for the direct update of a member's eligibility. The Plan Overview generally gives a summary of the coverage details, the Eligibility Status provides an overview of current eligibility without allowing for updates, and Contact Information focuses solely on the member's contact details without managing eligibility attributes. Thus, the Member Demographics tab is the most suitable choice for making necessary eligibility updates.