What should a member do if they encounter issues with a prescription refill?

When a member encounters issues with a prescription refill, calling customer service is the most effective course of action. Customer service representatives are trained to handle a variety of issues, including prescription refills, and can provide the necessary support quickly. They have access to the member's account information and can assist in resolving issues such as prescriptions that are not processed, address verification problems, or any other inquiries related to the refill process.

While contacting the prescriber or visiting the pharmacy can be options in specific situations, these methods may not address all concerns efficiently. For example, prescribers may be less equipped to handle issues related to pharmacy processing, and an in-person visit could lead to longer wait times or additional complications without reassurance that the problem will be remedied.

Waiting for an automatic refill might also not resolve immediate issues especially if there are problems that need addressing, such as changes in medication or a missed refill cycle, so it may not be a proactive solution. Thus, contacting customer service provides a direct line to resolution and ensures that the member receives timely assistance.