What should applicants highlight in their resumes when applying to Alorica?

When applying to Alorica, it's essential for applicants to highlight relevant customer service experience and soft skills. This focus is critical because Alorica is a company that values customer interaction and support, making prior experience in customer service a significant asset. Demonstrating this experience shows potential employers that the candidate possesses the necessary skills to handle customer inquiries, resolve issues effectively, and maintain a positive company image.

Additionally, soft skills such as communication, empathy, problem-solving, and adaptability are crucial in customer-facing roles. These skills enable employees to connect with customers, understand their needs, and provide satisfactory resolutions, which ultimately contributes to customer loyalty and satisfaction. Therefore, showcasing both relevant experience and soft skills is crucial for applicants wanting to stand out in the hiring process at Alorica.