What should you do if you don’t know the answer to a customer's question?

When faced with a customer's question that you do not know the answer to, the best approach is to politely inform the customer that you will find the information and follow up. This response demonstrates professionalism and a commitment to customer service. It shows that you respect the customer's inquiry and are dedicated to providing accurate information, rather than risking misinformation through guessing.

By opting to find the correct answer, you not only help the customer with their immediate concern, but you also have the opportunity to learn and improve your own knowledge for future interactions. This approach fosters trust and builds a positive relationship with the customer, emphasizing that their questions are valued and warrant accurate information.