Where should documentation be made if a call requires action by another team or department in IRIS?

In the context of IRIS, the task area is specifically designated for creating and tracking actions that require follow-up by another team or department. This area is designed to facilitate the assignment of tasks to appropriate personnel or departments, ensuring that there is accountability and clarity regarding which actions need to be taken.

When a call involves issues that cannot be resolved immediately and necessitates further action, documenting this in the task area aids in the organization and prioritization of outstanding tasks. It allows team members to navigate their responsibilities easily and ensures that important follow-up actions are not overlooked. This structured approach contrasts with other areas in the platform, where documentation may not have the same functional intent, thereby reinforcing the effectiveness of team communication and collaboration in addressing customer needs.