Which of the following is not a responsibility of customer service representatives?

Customer service representatives primarily focus on directly engaging with customers to address their needs and concerns. This includes resolving customer inquiries, assisting with service issues, and providing detailed product information, which are essential functions of their role in ensuring customer satisfaction and effective communication.

Training new employees, while important for the overall function of the company, typically falls under the responsibilities of management or specialized training personnel, rather than front-line customer service representatives. They are not generally tasked with this responsibility as their primary role is to interact with customers rather than to oversee employee training initiatives. Therefore, training new employees is not aligned with the core duties expected of customer service representatives.