Which of the following skills is important for a customer service representative?

The importance of communication, problem-solving, empathy, and active listening in customer service cannot be overstated. These skills are essential as they directly impact the representative's ability to assist customers effectively.

Communication skills allow representatives to convey information clearly and understand customer inquiries. This ensures that customers feel heard and understood, fostering a positive relationship. Problem-solving skills enable representatives to address and resolve customer issues efficiently, which is crucial in maintaining customer satisfaction and loyalty. Empathy enhances the customer experience by allowing representatives to relate to the customer's feelings, making them feel valued and supported. Finally, active listening is vital for accurately understanding customer concerns and needs, enabling a tailored response that meets those needs.

Overall, these interpersonal skills are foundational to a successful customer service role, as they create a supportive and effective environment for addressing customer questions and resolving issues.